Return & Refund Policy

At Begins Acoustic, we take great care in ensuring our products meet high-quality standards. Please review our return and refund policy before making a purchase.

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No Refunds or Exchanges for Change of Mind

We do not accept returns, refunds, or exchanges for change of mind. Please review product details carefully before purchasing.

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Returns

Returns are only accepted under the following conditions:

1. Defective or Damaged Products – If you receive a defective or damaged item, please contact us within 3 days of receiving your order.

2. Incorrect Items Received – If you receive the wrong item, notify us within 3 days of delivery, and we will arrange for a replacement.

Return Eligibility

• The product must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase (order receipt or invoice) is required.

• Items that have been installed, modified, or damaged due to improper use are not eligible for return.

Return Process

1. Contact us at WhatsApp +6012-6500610 within the return period.

2. Provide your order number, a description of the issue, and clear photos/videos of the product.

3. Our team will review your request and provide further instructions.

4. Once the return is approved, ship the item back to us at the provided address. Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).

Refunds

• Refunds are only issued for defective or incorrect items once we receive and inspect the return.

• Approved refunds will be processed via the original payment method within 7-14 working days.

• Shipping fees are non-refundable unless the return is due to our error.

• If a refund is delayed, please check with your bank or payment provider before contacting us.

Exchanges

• Exchanges are only allowed for defective or incorrect products.

• If the replacement item is out of stock, we will issue a refund instead.

Non-Returnable Items

• Custom-made or personalized products.

• Items that have been used, installed, or damaged due to improper handling.

• Clearance or promotional sale items (unless defective).

Contact Us

For any return inquiries, please contact our customer service team:
📧 Email: beginsacoustic@gmail.com
📞 WhatsApp: +6012-6500610

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We appreciate your understanding and support. Thank you for choosing Begins Acoustic!